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Shipping Policy

Return or Exchange Refund

Thank you for shopping at Elmira Izadpanah. If you are not entirely satisfied with your purchase, we're here to help.

                                                                             Exchange or Return for a Refund

The products can be returned within 30 days after they have been received. A new product may be exchanged for another same product or returned for a refund. To be eligible, please make sure that:

-The product isn't used or damaged

Products that do not meet these criteria will not be considered for return.
To return the products, please contact us.

Most returns are processed within 7-10 business days after we receive your package. We will issue the refund to your account which you paid with.  

We do not accept any request of exchange& return once the "specials" are sold. 

Purchase Not Eligible for Return:
-Final sale item(s) is not eligible for return or exchange.
-You must email us a picture showing the problem/defect when you submitting the return/exchange request.

- Personal items (for your health safety) such as: Face Masks

After you receive confirmation from our customer service, please send the product along with the product list which includes the product ID. A tracking No. of the returning parcel is required; we will deal with the product exchange or refund after we get your returning parcel.

                                                                                                    Damaged items

If you received a damaged product, please notify us immediately for assistance.

                                                                                                         Order Cancellation

We offer full refund if the order is cancelled within 24 hours of your purchase. Please click here to contact us. For orders cancelled after 24 hours of purchase but have not been shipped, we will offer partial refund after charging a 15% cancellation fee. We will NOT accept order cancellation request if the orders have been shipped.

                                                                                                            Other Situations

If you have a unique situation that is not covered in the policy above, please contact us.

Goods are not covered by our 30 days return or refund policy if:

  • The product serial number and product was not distributed by Elmira Izadpanah;

  • Goods have been worn and damaged, stretched or contaminated.

  • Goods were damaged or worn out by improper use.

  • Goods are stored or exposed to extreme environments;

  • Unauthorized repair, misuse, negligence, abuse, accident, alteration or improper installation;

  • Partial goods of a complete sets are be returned;

  • The claim is made more than 30 days after you received the goods.

contact us

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